Opportunities like this don't come around often!
We are looking for a dynamic Patient Services Manager to lead our team of medical administrators who deal with "patient facing" services. We need someone who is target driven with a "can do/proactive" attitude.
The role will be challenging at times but also very rewarding. The successful candidate will work closely with, and have full support of the management team.
Main duties of the job
Day to day responsibilities will include directing the medical admin team to ensure all tasks/work is completed in a timely manner.
The Patient Services Manager will be expected to lead by example and we envisage time being spent training and developing the team.
About us
Caen Medical Centre is a well established GP practice serving the population of Braunton and surrounding areas. The team consists of 8 GP partners, 1 salaried GP and other healthcare professionals and is supported by a medical admin and management team.
Staff wellbeing is a priority for the partners and we have recently introduced Birthday Leave and Employee recognition monthly awards.
We pride ourselves on providing an outstanding service for our patients in what can be difficult circumstances. A good sense of humour goes a long way!
Job responsibilities
The following are thecore responsibilities of the Patient Services Manager. There may be, onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels.
The Patient Services Manageris responsible for:
a.Overseeing the administration and supportoperations of the practice, ensuring the Patient Services team achieve theirprimary responsibilities, including use of Care Navigation software
b.Line managing all Patient Services team,supporting staff development, providing guidance and direction, ensuringstaff are up to date with mandatory training
c.Completing Patient Services team appraisalsas required alongside the Practice Manager
d.Identifying and delivering Patient Services teamtraining where required
e.Compiling Patient Services team rotasensuring sufficient cover is provided for periods of leave and other absences
f.Reviewing and updating all administrative andreception policies and procedures as required alongside the OperationsManager
g.Supporting the management team in thecompilation of practice reports and the practice development plan
h.Ensure regular monitoring of medical adminteam work outputs and hold regular one to ones with team to share info asappropriate
i.Developing, implementing and embeddingefficient office processes and procedures to adhere to extant legislation
j.Acting as a focal point for the practice inmanaging requests from external organisations such as the local police,solicitors, DVLA and other agencies and ensuring the correct processes arefollowed for managing SARS/Medical reports requests
k.Updating the appointment system to reflectleave and other approved absences
l.Providing initial guidance and advice topatients who wish to complain with support from Practice Manager as required
m.Schedule and take minutes for the PatientParticipation Group meetings
n.Managing all deliveries to the practice,ensuring adherence to the cold chain policy as necessary
o.Acting as building fire marshal, ensuringevacuation lists are current and that the visitors log is used appropriately
p.Taking responsibility for ensuringnoticeboards are updated regularly with appropriate information
Secondary responsibilities
In addition to the primaryresponsibilities, the Patient Services Manager may be requested to:
a.Deputise for the operations manager duringperiods of absence
b.Partake in audit as directed by the auditlead
c.Ensure systems in place for patient recallsfor medication/condition monitoring, with support from Operations Manager
d.Coordinate and produce meeting agendas andrecord the minutes of meetings
e.Support the practice manager in themaintenance of the practice website and social media accounts
f.Monitor and promote the use of the Friendsand Family Test
g.Champion continuous improvement, encouragingstaff to participate and make suggestions
h.Assist with QOF targets
Person Specification
Qualifications
* Good Standard of general education with excellent literacy and numeracy skills
* Educated to degree level in healthcare or business
Experience
* Experience within Primary Care or relevant environment
* Experience of working in a fast paced, high volume office environment
* Experience leading/managing a team
* Experience in dealing with external organisations
* Experience of working with EMIS or other clinical software
Skills and Aptitudes
* Excellent leadership skills,
* Strong organisational and time management skills,
* An ability to prioritise workloads accordingly to the needs of the business,
* An ability to work under and take direction from the wider management team,
* A knowledge, experience or evidence of process driven organisation,
* Flexibility to respond to sudden demands,
* Ability to work autonomously and initiate/self-direct own workload and that of a team,
* Evidence of the ability to grasp new concepts and developing implementation plans to embed these concepts,
* Approachable, compassionate with the ability to listen and empathise,
* Good sense of humour,
* Ability to use own judgement, resourcefulness and common sense,
* Ability to multi-task effectively,
* A commitment to diversity and equality throughout the Practice.
* Experience of managing staff appraisal processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceMinimum Salary £30,868.66
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