Job Role: Customer Service/Contact Centre Advisor based in Burnley Job Type: Temporary 6/12 Month Contract (Reviewed) Working Pattern: Monday – Friday / Between the hours of 8.30AM – 4.30 PM or 9.00am to 5.00pm / 37.5 Hours. Half hour unpaid lunch break Pay Rate: £12.21 per hour after 13 weeks increases £14.02 Holidays start at 28 days including BH and after 13 weeks increase to 36 days including BH Hybrid working 3 days per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence. ***DBS and Financial checks will be completed as part of the offer *** Duties: * Receiving inbound calls regarding technical enquiries * Manage the timely resolution of customer concerns * Providing advice and guidance * Taking payments over the phone * Updating customer details on the internal bespoke system * Contacting customers regarding alerts on their account * Assist in the monitoring of device status’ and problem solving to resolve device malfunctions * Produce and despatch personalised customer communications being fully compliant to GDPR * Security checks over the phone with customers * Manage customer and colleague expectations through good quality communication * Closing down alerts on the system * Providing information for reports to team leaders / managers * Other duties as outlined by li...