Part-time Clinic Receptionist
Keynsham
Permanent Position
19.5 hours per week
Rate of Pay - £12.50- £12.71
The Medical is a fast-growing, award-winning business offering convenient, high quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time Receptionist to join our team to work at our Keynsham and other local clinics.
This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.
SKILLS & ATTRIBUTES:
Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative. We will be looking for:
· Excellent customer service skills and telephone manner
· Strong organisational & communication skills and effective multi-tasker
· Confident IT skills
· A genuine passion for people's welfare with a kind and friendly disposition
· A proactive and quick learner
MAIN RESPONSIBILITIES
Patient Experience:
· Clinic Welcome – greeting our patients when they arrive.
· Reception experience – engage with our patients to ensure that their experience is excellent.
· Enquiries - answer face-to-face, email and telephone enquiries.
· Booking Appointments – book patient appointments into the diary.
· Managing Practitioner diaries
· Registration and Consent – ensure that new clients register fully and consent to the terms of business and to clinical assessments.
· Cancellations and DNAs (Did Not Attend) – manage the cancellation and DNA processes from end-to-end.
· Payment & invoicing – take payments & processing company invoices for payment.
Shift pattern to be covered (may be subject to change):
Keynsham Clinic :
* Monday - 14:30pm to 20:15pm
* Wednesday - 12:00pm to 20.15pm
* Friday - 12:15pm to 18:15pm
TOTAL 19.5 HOURS PER WEEK
Plus, support with holiday cover
OTHER DETAILS
The successful candidate will need to have a flexible approach to work.
Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.
Training will be provided prior to and beyond the start date.
Holidays - 28 days Pro Rata - this includes 8 UK Bank Holidays
If this sounds like you and you are interested in joining a warm and friendly team, then please apply with your CV, a covering letter & confirm what hours would be your preference.
Job Type: Part-time
Pay: £12.50-£12.71 per hour
Expected hours: 19.5 per week
Benefits:
* Employee mentoring programme
* Health & wellbeing programme
* Referral programme
Ability to commute/relocate:
* Keynsham: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Customer service: 3 years (preferred)
Location:
* Keynsham (preferred)
Work Location: In person