Posted: 17h ago
The role
ServiceNow ITSM Business Analyst - Bracknell, Berkshire - onsite 3 days a week
£550-£600 per day inside IR35 via Umbrella company
Experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance.
Key skills & experience
- Proven experience as a Business Analyst in IT transformation projects, preferably within enterprise environments
- Strong knowledge of ServiceNow, with hands-on experience in ITSM modules
- Solid understanding of ITSM processes:
- Incident Management
- Request Management
- Change Management
- Problem Management
- CMDB / ITOM concepts
- Experience in ITSM migration or implementation projects (strong asset)
- Ability to translate business needs into structured functional and technical requirements
- Experience working in distributed/global delivery models (EU ? North America collaboration is a key a...
