1. A market leading and international business
2. A great opportunity to work in a fast paced and exciting role
About Our Client
B2B Customer Service Agent, Marlow: Our client is a globally recognised company specialising in high-performance equipment / Consumer Packaged Goods. With a strong presence in the construction, industrial, and DIY sectors, they are known for innovation, quality, and reliability. Their commitment to customer satisfaction and continuous improvement makes them a market leader in their field.
Job Description
B2B Customer Service Agent, Marlow:
3. All areas of B2B - Business to business customer service
4. Working in a fast paced environment and liaising with customers, warehouse and 3PL
5. Good knowledge of Excel and ideally experience of Salesforce and/or SAP
6. Act as a key contact for business customers, handling enquiries and providing expert support.
7. Process and manage orders, ensuring accuracy and timely delivery.
8. Work closely with sales teams to support client relationships and business growth.
9. Coordinate with logistics and supply chain teams to track shipments and resolve issues.
10. Maintain accurate customer records within internal systems.
11. Handle warranty claims, returns, and after-sales support efficiently.
12. Identify opportunities to improve customer service processes and overall experience.
13. Contribute to departmental goals, supporting a culture of continuous improvement.
The Successful Applicant
B2B Customer Service Agent, Marlow:
14. Experience in a B2B customer service or account management role.
15. Strong communication and relationship-building skills.
16. Excellent organisational skills with high attention to detail.
17. Ability to multitask and work effectively under pressure.
18. Proficient in CRM systems and Microsoft Office applications.
19. Problem-solving mindset with a proactive approach.
20. Experience within the tools, construction, or manufacturing sector is beneficial.
21. A team player with a positive and professional attitude.
What's on Offer
Salary of circa £26,000 plus excellent package