Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Service Representative
Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.
Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.
* Contract: Permanent
* Start date: 9th February 2026
* Location: Leeds, LS11 5BD
* Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
* Salary: £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)
Your responsibilities will include:
* Provide excellent customer service over the phone, email and webchat.
* Identifying opportunities to promote additional services to the customer.
* Resolve any customer complaints and queries.
* Help shape our culture by demonstrating our core values.
* Attending training sessions to continuously improve knowledge and performance.
What we are looking for:
* A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
* An empathetic approach to customers in difficult situations.
* Being able to adapt and work in a fast-paced environment.
* A clear understanding of what good service looks like.
* You will need to demonstrate a positive & professional telephone manner.
* Good verbal, writing & communication skills.
What we offer you:
* 29 days paid holiday per annum (including bank holidays)
* Life assurance
* Dental Insurance
* Pension Scheme
* Free eye tests
* Excellent Apprenticeship Programmes
Travel & parking information:
* We are based a short 10–15 minute walk from Leeds railway station.
Join us as a Customer Service Advisor at Conduent.
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