Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time Counter Manager to make real connections in John Lewis Solihull! As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.
Job Responsibilities
* Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
* Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
* Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
* Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
* Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
* Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
* Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
* Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
* Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
* Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.
Profile
* Dynamic, enthusiastic, and sales-driven
* Passion for make-up and Retail with a focus on achieving sales targets
* Result-oriented, who likes a challenge and exceeding sales expectations
* Desire to provide a unique customer experience that drives customer loyalty and repeat business
* Flexible availability including weekends, late nights, Bank holidays and holiday periods.
* Minimum 6 months retail experience with a passion for sales success
* Minimum 6 months of management experience