Overview
We are currently seeking a Helpdesk Administrator to join our team in Cambridge, supporting the delivery of building maintenance services across a busy hospital contract.
Responsibilities
* Log and manage incoming maintenance requests via phone and email
* Schedule and coordinate PPM and reactive maintenance tasks
* Allocate jobs to engineers and subcontractors
* Monitor job progress and ensure SLAs/KPIs are met
* Update internal systems with accurate job information
* Liaise with clients, engineers, and suppliers to provide updates
* Produce reports and maintain maintenance records
Requirements
* Previous experience in a helpdesk, facilities, or maintenance coordination role is essential
* Understanding of PPM and reactive maintenance processes
* Strong organisational and multitasking skills
* Excellent communication and customer service abilities
* Experience using CAFM systems essential
* Ability to work under pressure in a busy environment
* Excellent time keeping essential, must be able to attend for 9 am to 5pm (half an hour break) Monday to Friday
For more details or to apply, please contact Liam Hargate at Coyles
J-18808-Ljbffr