Role: Warranty AuditorDivision: Mercedes-Benz Vans
Department: Van Sales Support
Location: Tongwell, Milton Keynes with travel
Hours: 35 hours per week - 09:00 - 17:00 with a 1-hour lunch break
Start: ASAP
Duration: 12 months initially with potential to extend
Basic Rate: between £18.79 per hour - £21.98 per hour PAYE (£34,200 - £40,000 per annum)
We're looking for someone highly-motivated and passionate, who understands the importance of ensuring that all retailers are fully compliant with warranty policies and procedures. You'll work in a fast-paced environment, conducting remote and onsite audits of warranty claims, producing audit reports and coaching retailer staff to ensure that agreed procedures and objectives are adhered to.
Your New Role:
In this role, you'll apply your strong analytical skills to produce reports, with high attention to detail, following the audit. You'll develop clear action plans thoroughly investigating issues for the retailer and highlight any areas of concern, ensuring actions are identified and supported to a resolution.
As a true business partner, you'll collaborate with the Training Department colleagues to create training initiatives and solutions that engage, motivate and coach the retail network to ensure there is a relevant and appropriate offering.
This opportunity will allow you to communicate at all levels, something you will take ownership of when providing feedback to the rest of the Warranty Department regarding trends and suggested improvements to the warranty process.
Integrity is important and therefore, you'll need to adhere to ethical standards in accordance with the company's Compliance Guidelines and Policies, including Anti-Bribery and all relevant competition law.
What You'll Need to Succeed:
* Technical or general automotive industry background
* Ability to check warranty systems, identify auditing opportunities and conduct the warranty audits on-site autonomously.
* Excellent attention to detail with both analytical and problem-solving skills
* Strong communication skills, both written and verbal, with the ability to present findings clearly and concisely
* Willing to travel within the UK/Northern Ireland
* Team player, able to collaborate with team members and wider colleagues across the business
What You'll Receive in Return:
* Opportunity: Work with a leading automotive brand.
* Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking.
* Technology: Contingent workers receive their own laptop.
* Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday).
* Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
* Long-Term Career Progression: Potential for permanent roles.
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