Sales Support Coordinator (Maternity Cover)
Henstridge
Hours: Full-time, Monday-Friday, 7:30am-4:30pm (40 hours per week)
Contract: 12-13 month maternity cover, with potential to extend or become permanent
Salary: £26,000-£28,000 per annum (depending on experience)
Start Date: ASAP
About My Client
My client is a dynamic and ambitious manufacturing business. They are recognised as one of the most technically proficient firms in the industry, combining strong technical expertise with exceptional customer service.
The Role
This is a 100% office-based Sales Support Coordinator role, providing administrative and customer service support to both customers and out-of-office sales staff. You will be central to ensuring smooth order processing, accurate documentation, and timely responses to customer queries. This is a junior-level position, ideal for someone with strong customer service and administrative skills rather than sales experience.
Key Responsibilities
Process and amend customer orders using company systems
Handle customer enquiries via phone, email, and web forms
Manage MSDS (Material Safety Data Sheet) requests and checks
Administer and maintain the customer portal
Coordinate sample requests and arrange appropriate transport
Support complaint case files and assist with SOP (Standard Operating Procedures) administration
Produce and maintain price lists, dashboards, data uploads, and routine sales reports
Requirements
Strong computer skills, particularly Microsoft Office; solid Excel skills are essential
Excellent customer service and communication skills (written and verbal)
High level of accuracy and extreme attention to detail, especially when working with price lists and customer data
Good numerical ability and confidence working with figures
Strong organisational and time management skills, able to prioritise workload
Positive attitude and a collaborative team player
Able to work fully on-site in Henstridge, Monday-Friday, 7:30am-4:30pm
Desirable
Previous experience in a sales support, customer service, or administrative role
Experience with customer portals and/or handling MSDS documentation
Experience within a manufacturing or technical product environment
Degree in any discipline (desirable but not essential)
Benefits
24 days' holiday plus bank holidays
Statutory workplace pension
Bonus scheme if the role is made permanent
Free onsite parking
Ongoing training and personal development opportunities