Programme Manager – ServiceNow IRM Implementation
Location: Remote
We are seeking an experienced Programme Manager to lead and oversee the end-to-end delivery of a strategic initiative to implement ServiceNow Integrated Risk Management (IRM). This role will manage the full lifecycle of the implementation project, ensuring alignment with business objectives and stakeholder expectations.
Programme Leadership & Governance
* Establish programme governance, reporting structures, and stakeholder engagement plans.
* Define and manage programme scope, objectives, and success criteria.
Project Planning & Execution
* Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
* Coordinate stakeholder workshops and requirement gathering sessions.
* Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.
Risk & Compliance Oversight
* Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
* Monitor and manage programme risks, issues, and mitigation strategies.
Stakeholder Management
* Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.
Quality Assurance & Delivery
* Ensure delivery of configured IRM components including:
* Policy and Compliance Management
* Risk Management
* Audit Management
* Vendor Risk Management (optional/inclusion-based)
* Oversee development of custom workflows, dashboards, and reports.
Training, Documentation & Support
* Ensure delivery of comprehensive training for administrators and end-users.
* Validate documentation quality and completeness.
* Oversee post-implementation support for a minimum of 90 days.
Must have:
* 8+ years of regulated industry experience
* ServiceNow certifications or experience with IRM modules
* Proven success managing ServiceNow enterprise software implementation programmes
* Strong understanding of risk management, compliance, and governance frameworks.
* Experience with RFP processes and vendor evaluation.
* Excellent stakeholder management and communication skills.
Desirable:
* Familiarity with ITSM, CMDB, and integration best practices.
* PMP, PRINCE2, or equivalent certification preferred.
* Background in risk or compliance functions.