We are currently looking for a Field Service Team Leader to cover a location based from the Warrington depot.
The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.
We offer:
1. P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer Accident
2. Inspections/Investigations and associated report provision P3
3. Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives
4. Adherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion)
5. Engineer performance management – team ethic/KPI's, continuous improvement
6. First level technical escalation & on-site assistance
7. Service team skills - engineer engagement, retention, coaching and development to include training needs identification
8. Manage engineering coverage in the team - including absence reporting, first line authorisation of holidays etc.
9. Team operational KPI performance to target - Productivity, Response, First time fix, Servicing.
10. Assist with Engineer appraisals and JLR site audits as required.
Tasks and Qualifications:
11. Team meetings – Participate in the communication of business objectives and performance against both goals and targets
12. Engineer management/designation to suit requirements Engineer tooling, PPE and equipment provision, assist with equipment checks, calibration, inspections and testing (PAT)
13. New starter integration, probationary management and development/mentoring
14. First level operational escalation to Management team and Admin.
15. WIP management - job and service completion (including appropriate document completion)
16. Engineer absence management -Carry out RTW in absence of management team
17. Ensure site requirements set by customer are met-i.e. Respond to and prioritise workload/breakdowns.