Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
As a Reservations and Communications Executive, you will handle all day-to-day enquiries for Estelle Manor. You will be responsible for answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members and guests always feel hosted in their home. With a passion for delivering exceptional service in an efficient manner, you will have a positive attitude and keen motivation to develop any previous reservations experience and skills.
Who are we looking for?
* Passionate about creating exceptional guest experience with keen attention to detail.
* Experience in luxury hospitality or travel is advantageous.
* Confident IT user and telephone communicator.
* Ability to proactively anticipate guest needs and requests in a timely manner ensuring positive outcomes and elevation of the Estelle Manor experience.
* Comfortable taking ownership, accountability and acting as a point of reference for guests and members.
* Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.
* Ability to perform under pressure and deliver results to deadlines.
The on target earning potential for this role is £33,900 per annum based on a 40 hour contract - comprising a base salary of £30,900, plus a qualified estimate of £3,000 in gratuities and service charge.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and F&B discounts across sister properties.
* Estelleversary gifting for all employees.
* Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
* Goes without saying but we will feed you during your shift.
* Cycle to Work scheme.
* Added protection of our pension, health cash plan and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service.
* Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
* Uniform provided, cleaned, and pressed.
* Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities & service charge:
* Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
* It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.
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