Location: Birmingham Office + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Monday to Friday
*Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
You will be:
1. Coordinating, managing, updating, closing and reporting of the Incident Management ticketing queue, including management of 3rd party suppliers
2. Ensuring all Incidents are managed in accordance to the COM, operational procedures and SLAs / OLAs
3. Working closely with technical leads and engineering teams on working practices and engineer capabilities
4. Building and maintaining trusted relationships with key stakeholders
5. Supporting the production of customer reporting, present reports and chair customer meetings as required
6. Be involved in the demand, capability and forecast of resources in the Sovereign NOC for MES
7. Working with commercial and pre-sales teams to support new customer bids and to understand bid requirements and ensuring contractual obligations related to technical as and support are met.
Who you are
You will:
8. Have an ability to work in a logical manner and prioritise key tasks for a fast paced, multi disciplined work function.
9. Have an ability to keep accurate information and records to allow easy cross referencing of tickets.
10. Provide administrative support for Engineering managers and Central Operations functions.
11. Have an ability to work both independently and as part of a team/wider function.
12. Have experience of Bid Management, Forecasting of resources, product management
13. An understanding of networking engineering products, working practices and processes is desirable.
Must have technical/professional qualifications:
14. Proficient with Microsoft 365 Applications.
15. Knowledge and use of Microsoft Power suite is desirable.
16. Understanding of ITILv4 methodologies.
17. Understanding of Agile working practices.