We’re Civica, and we create software that helps deliver critical services for citizens all around the world.
From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as Pensions and Payroll Administrator at Civica.
Reporting to the Pensions Manager, you will have full responsibility for the delivery of expert payroll and pensions services to your allocated customer payrolls.
You will take full ownership for the service delivered ensuring payroll and pensions legislative requirements are met from start to finish of the payroll cycle, including pensions and tax year end.
You will thrive in a fast-paced environment, always monitoring and adhering to all deadlines for the month for your customers.
You will be the first point of contact for our customers, providing support and answering queries within our agreed Service Line.
What you will do to be successful in this role as Pensions and Payroll Administrator
Key responsibilities
1. Maintain Payroll Bureau procedures in general and for each customer
2. Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists
3. Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data
4. To check all statutory payroll and pension monthly and annual returns are made in a timely manner
5. Statutory compliance with all pay and pension related practices and guidance given to customers, keeping abreast of statutory legislation
6. Involvement with implementation of new allocated customer business or changes to their pension set-up
7. Compliance with the Data Protection Act and GDPR
8. Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements
9. Build up relationships with all contacts, providing outstanding customer service and regular meetings
10. Work with the Payroll and Pensions Lead and as part of the Bureau Team on suggesting and working on continuous improvement to processes and software
11. Provide cover for other team members in cases of annual leave and other absences
12. Shared responsibility of our customer contact lines
13. Focus on educational pension schemes, as well as corporate and civil service schemes
14. Attend any training courses to enable this new role to succeed
15. Completion of Ad-hoc projects for our customers
16. Assisting external auditors and providers during compliance checks
17. Ad-hoc testing to support system upgrades and changes
18. Any other tasks as requested from Payroll and Pensions Lead to ensure all team deadlines are met without errors and on time