Permanent
Location: Cheltenham - Hybrid (2 days per week onsite)
Salary: £70,000-£80,000
Industry: Education Services
About the Client
Our client is a well-established, employee‑owned organisation that provides specialist services to government bodies, educational institutions, professional organisations and employers across the UK and internationally. With a reputation built on trust, quality and expertise, they operate in a highly regulated environment where technology plays a critical role in delivering secure, reliable services.
Key Responsibilities
Leading and developing multi‑disciplinary IT teams across Operations, Service Desk, Software Development and Testing.
Creating and delivering the organisation's IT strategy, roadmap and technology vision in line with wider business objectives.
Managing IT budgets, resource planning, vendor relationships and technology investments.
Building strong relationships with senior stakeholders across the business, including executive leadership teams.
Overseeing the delivery, availability, performance and security of cloud and on‑premise technology environments, with a strong focus on Azure.
Driving continuous improvement across IT service management, operational processes and support functions using ITIL best practices.
Providing strategic oversight of software development and testing activities, ensuring delivery aligns with business priorities.
Leading cyber security, risk management and compliance initiatives, including supporting ISO standards, data protection requirements and business continuity planning.
Reviewing existing infrastructure, systems and processes, identifying opportunities for modernisation, efficiency and improved resilience.
Managing technology projects from planning through to successful delivery, ensuring stakeholder engagement and business alignment throughout.
Championing a culture of collaboration, accountability, innovation and continuous improvement across the technology function.
What You'll Bring
Proven experience in a senior IT leadership position with responsibility for IT Operations, Development, Testing and Information Security functions.
Strong technical background with experience across infrastructure, cloud platforms, networking, virtualisation, business systems and enterprise technology environments.
Previous software development experience, ideally within Microsoft technology environments such as .NET, Azure and modern application platforms.
Demonstrable experience creating and delivering technology strategies, roadmaps and transformation initiatives.
Strong understanding of cyber security, risk management, governance and compliance within regulated environments.
Experience working within organisations that support government, public sector, education or similarly regulated industries would be highly advantageous.
Knowledge of IT frameworks and methodologies including ITIL, Agile, SDLC, ITSM and project delivery best practices.
Strong commercial awareness with experience managing budgets, suppliers, forecasting and technology investments.
Excellent stakeholder management skills, with the ability to influence and build trusted relationships at executive level.
A collaborative leadership style with a proven track record of coaching, developing and empowering high‑performing teams.
Comfortable balancing strategic planning with hands‑on operational oversight where required.
A pragmatic, solutions‑focused approach with the ability to prioritise effectively in a changing business environment.
Perks & Benefits
25 days annual leave + bank holidays, with up to 5 days carry‑over
Additional day off for your birthday
3 extra days off during the winter office closure
Christmas Eve half‑day
Swappable bank holidays
Hybrid working as standard
Competitive pension scheme (5% employer contribution, matched up to 10%)
Life assurance (4x salary)
Group Income Protection (75% of salary for up to 5 years)
Employee referral scheme
Private BUPA healthcare (optional)
BUPA dental scheme (optional)
Employee Assistance Programme
Mental Health First Aider and wellbeing support initiatives
Eye care contribution
Annual flu vaccination voucher
Enhanced maternity, paternity and adoption pay
Cycle to Work scheme
Electric Vehicle salary sacrifice scheme
Employee discounts and savings platform
Subsidised tickets to local cultural events
Dedicated learning budget for every employee
Access to company-wide learning and development programmes
Paid volunteering hours
Quarterly team lunch allowance
Regular company social events
Contribution towards home‑working equipment
Weekly fresh fruit delivery to the office
Equal Opportunities
We are committed to providing equal opportunities for all candidates and welcome applications from individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sexual orientation, or any other characteristic protected by law. As an employment agency for permanent and contract hires, we are dedicated to promoting a diverse and inclusive workforce, and we encourage applications from under‑represented groups to drive innovation and equality within the workplace.
Should you require any reasonable adjustments please let us know so we can accommodate for any interactions with us at Biometric Talent, but also inform the client to ensure reasonable adjustments are made to allow for a fair and equitable process.
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