The primary responsibilities of a Waiter/ess are to exemplify uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience.
PRIMARY RESPONSIBILITIES
* Attends mandatory pre-shift briefing (line-up) before service
* Arrives to work on time for shift
* Ensures that tables are set to standards
* Maintains high standards of personal appearance and grooming, which include wearing the proper uniform while working
* Presents menus to customers and answers questions about menu items, making recommendations upon request
* Informs customers of daily specials
* Explains how various menu items are prepared, describing ingredients and cooking methods
* Ensures orders are delivered on time
* Ensures food presentation is up to par before serving it
* Serves food and/or beverages to guests; prepares and serves specialty dishes at tables if required
* Assures needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit
* Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems
* Checks customers’ personal identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
* Maintains a friendly and warm demeanor at all times
* Prepares checks that itemize and total meal costs and sales taxes, presents, accepts payment and provides change or credit card receipt. Follows appropriate accounting procedures for closing checks
* Keeps wait stations clean, sets up and takes down station appropriately
* Removes dishes and glasses from tables or counters, and takes them to kitchen for cleaning
* May be asked to perform side work such as the following: stock service areas with supplies such as coffee, food, tableware and linens
* Attends mandatory food and beverage classes
* Performs miscellaneous job-related duties as assigned
MINIMUM QUALIFICATIONS
* Fluent English speaker
* High School Diploma or equivalent. Some college preferred
* At least 1-2 years of experience in a related field, preferably in hotels or restaurants
* Must be able to convey information and ideas clearly
* Ability to display warmth and hospitability
* Flexible and long hours sometimes required
* Ability to stand during entire shift
* Ability to exert up to 25 kg of force occasionally, and/or constantly to lift, carry, push, pull or otherwise move object
* Knowledge of any POS system a plus
* Knowledge of Greek cuisine a plus
* Applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
* This summarises the main responsibilities of your role but there may be other reasonable requests made and other responsibilities included from time to time