* 3 month temp role with the possibility of being extended or going perm
* Competitive hourly rate
About Our Client
Our client is a sizeable organisation within the Energy & Natural Resources industry. They are renowned for their commitment to providing reliable services to their customers, and they pride themselves on fostering a supportive and professional work environment.
Job Description
* To drive excellent customer service for our internal and external customers.
* Maintain your own productivity and efficiency across all scheduling activities.
* Ensure you dispatch all incoming Category A work within the stated 3-hour SLA, prioritising customer safety.
* Be a champion for vulnerable customers, ensuring you identify and arrange for any specific needs of the customer regarding their appointment.
* Hit daily number of contact attempts and appointments to maximise productivity, utilising a range of communication methods including telephone, email and letters.
* Proactively work to avoid customer complaints, ensuring you escalate customer requirements or issues quickly.
* Keep in regular communication with field engineers to ensure all available calendar slots are fully utilised, factoring geography and authorisation.
The Successful Applicant
A successful Temporary Customer Service Scheduler should have:
* Experience within customer service scheduling is essential for this role.
* Proficiency in customer service and scheduling systems.
* Excellent communication and interpersonal skills.
* A keen eye for detail and a problem-solving mindset.
* Ability to work effectively in a fast-paced, customer-focused environment.
What's on Offer
* Competitive hourly rate & weekly pay.
* Immediate start.
* Free on-site parking.
* Great working patterns.
* Temporary position with potential for future opportunities.
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