Overview
Receptionist role at Hilton Grand Vacations – Cromer Country Club, Cromer, NR27 0DJ. 40 hours per week. Salary: £12.58 per hour. This is a shift-based role with a flexible pattern and a range of benefits.
Responsibilities
* Check guests in and out of the accommodation; handle queries, complaints and requests they may have, processing payments where appropriate.
* Answer the switchboard in a timely and professional manner.
* General administrative duties and daily banking.
* Be the first point of contact for all guests to ensure the expectations are met or exceeded.
* General ad hoc duties as requested by managers.
Skills and experience
* Previous experience in a similar role is advantageous.
* Ability to multi-task and work under pressure.
* Excellent written and verbal communication skills.
* Ability to work on your own initiative as well as part of a team.
* Positive, can-do attitude.
* Computer literate.
Additional requirements
The role requires the successful candidate to work 40 hours per week, as per the departmental rota, including weekend and Bank Holiday work on a shift/rota basis. Own transport is required due to the location of the resort.
Benefits
* Participation in the resort privilege program, with access to exclusive employee discounts throughout Europe.
* Opportunity to earn referral bonuses through our referral program.
* Generous holiday entitlement.
* Access to Employee Assistance Program (EAP).
* Free parking.
* Access to modern leisure facilities to support work-life balance.
* Uniform provided.
* Training opportunities for skill development.
* Perks at Work membership with discounts on various products and services.
Diversity and inclusion
Cromer Country Club is committed to fostering diversity and inclusion in the workplace. We welcome applicants from all backgrounds and abilities and provide reasonable accommodations and adjustments throughout the recruitment process where needed.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitality
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