About the role
This is your chance to lead an already top quartile performing Rent Team. You will lead a team of dedicated and motivated officers that have maintained an excellent rent collection rate over many years.
We’re looking for a Senior Housing Officer to lead one of our Income Recovery & Financial Inclusion teams, of Housing Officers, Assistant Housing Officers, and Financial Inclusion Officers to deliver exceptional results.
You will need a positive, “can do” attitude and commitment to working in a balanced and fair way with a diverse customer base, not only will you maximise income for PCH but empower clients with the tools, support, and knowledge they need to thrive financially and socially. If you’re driven by purpose and ready to create lasting impact, we want to hear from you!
Our ideal candidate for this role is someone who:
* Possesses strong communication abilities and a background in team management.
* Will have a positive "can do" attitude and have a proven track record of making customer focused change to improve service
* Has experience in the major culture change and personal involvement in embedding change in teams
* Has a record of meeting challenging income recovery targets within the housing sector
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
* Flexible working opportunities including flexi-time and hybrid working
* Excellent pension scheme with a high level of employer contributions
* Free, fully equipped onsite gym and changing facilities.
* The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
* Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
* Free Employee Assistance programme, including free counselling
* Free annual flu vaccination
* Cycle to Work scheme
* The opportunity to work in a beautiful and vibrant part of the Southwest
* We support digital working with modern devices/smart phones
* It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
* Our modern and spacious offices are right on a bus route, and just three miles from the city centre
* We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Gordon Briggs, Rent & Financial Inclusion Manager on 01752 388262.
This post is not suitable for job share.
Shortlisting Date: 25th August 2025
Interview Date: 28th August 2025
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth