Vertu Ford Stoke
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you at Vertu Ford Stoke to join our well-established and thriving team as a Service Advisor!
Salary: £30,000 basic + fantastic company benefits
Hours: Monday to Friday, 8 AM – 6 PM, plus 1 in 4 Saturday mornings
What does the role involve?
Role
As a Service Advisor, you'll be the face of our aftersales department, ensuring our customers receive first-class service. Your responsibilities will include:
1. Building trusted relationships with customers, ensuring their experience is second to none
2. Managing customer expectations and keeping them informed throughout their vehicle's service or repair
3. Upselling additional services and products where appropriate
4. Following up with customers to ensure they're delighted with the work carried out
Who are we looking for?
We are seeking candidates with previous customer-facing service experience; this is essential for consideration. Previous experience within the role would be beneficial but is not mandatory.
Why join us?
* Career development – we invest more in colleague training than any other motor retailer
* Dynamic role – be the key link between our customers and the workshop
* Excellent benefits package, including:
o 25 days holiday (rising with service) + bank holidays
o Exclusive discounts & cashback with top retailers
o Preferential Service Rates
o Colleague Purchase Scheme
o Share Incentive Scheme
o Pension
o Enhanced Maternity & Paternity benefits
Ready to join a business that values your growth and success?
If you're ready to take the next step in your career, apply today! If your application is successful, we will need to complete employment checks prior to your start, including verification of recent employment, address, credit history, and criminal record check.
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