We're delighted to be recruiting for Income Recovery Assistant to join our Income Recovery team for 6 month fixed term contract. You will be based from our Yeovil office. As part of our team, you will be contacting customers who have fallen into rent arrears, trying to find out why, signposting them internal and external support agencies and setting up rent repayment plans. You will be using a variety of methods to contact our customers to try and avoid arrears escalating. You will also undertake some administration tasks for the wider team which will enable you to develop you knowledge of our systems. Our Housing Professional of the Future training programme will allow you to take the first step into your Housing Career. So, If you're looking for a new opportunity and you display our Abri values and behaviours, we'll be willing to train you to become a fantastic Income Recovery Assistant. We'll give you the confidence to contact customers who have fallen into arrears, to explore customers' personal circumstances and figure out the best solution for the customer and Abri. For more information, please take a look at the job description below. Who we are Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs. More information about Abri and our strategic objectives can be found at www.abri.co.uk. What you can expect Benefit 4 Benefit 5 Benefit 6 What you can expect 28 days holiday the opportunity to buy and sell holiday Generous pension scheme with contributions up to 10% Money off tons of high street and online retailers Life assurance of 5x your annual salary Generous parental and family leave Health and wellbeing packages Flexible working Free eye tests Cycle to Work scheme About you We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. We also expect our colleagues to share Abri’s commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you! Be yourself We’re committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique. Flexible working We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can’t promise to give you exactly what you want, but we do promise to consider it fully. To our agency friends We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. Documents