Job Title: Damp and Mould Surveyor
Team: Maintenance
Service: Property Services
Responsible to: Damp, Mould & Disrepair Manager
This is a position working for Ongo
Salary £38,668
Job Summary
To carry out property inspections on behalf of the Maintenance team and play a pivotal role in the successful delivery and completion of maintenance works relating to damp, mould, disrepair, complaint outcomes actions and complex repair cases.
To assist the wider maintenance team in the provision of pre and post inspections across the Properties Directorate.
Benefits of working with Ongo include:
30 days paid holiday plus bank holidays and your birthday off
Exceptional leave
15 hours per year paid volunteering
Annual pay review
Mileage reimbursement at 46p per mile
Free parking (pass provided)
“No sick days” voucher
9.5% pension contribution (Aviva)
3x salary life assurance policy
Enhanced maternity/paternity pay
Simply Health package (including Pro-counselling for family members)
Housing Perks
Agile working
Home working equipment provided
Local gym discounts
Discounts at Costa and Starbucks (town centre)
Car lease scheme
Main Responsibilities
Responsible for diagnosing the cause of general property disrepair in relation to condensation, damp and mould in properties and specifying suitable remediation through a single or multi-stage approach
Carrying out pre and post inspection, both in person and virtually where required for planned and contractor works as well as standard reactive maintenance surveys
Produce detailed reports concerning findings including options for remedial solutions. To determine any other works required whilst on site and highlight to the Works Planners through the use of the systems in place
Be able to work to strict timescales for Awaab’s law and despair deadlines
Support the Damp, Mould & Disrepair Manager to drive continuous improvement of damp, mould, disrepair and general maintenance works
To carry out repairs where possible as part of the Maintenance teams on site
To support the Damp, Mould & Disrepair Manager in the management of trade colleagues and contractors whilst on site
To ensure that all customer and/or property information and/or data is up to date and passed to the relevant staff member. Identify how data collected could be used to improve performance.
To provide a customer-focused service through advice, information, and effective liaison with appropriate colleagues with regards to damp & mould, disrepair & maintenance
Ensure that inspections and works are completed in line with the Maintenance Policy and Damp and Mould Policy/Guidance
Liaise with other supervisors and the Works Planners to monitor delivery and make any necessary adjustments between teams to ensure optimum utilisation of staff to meet service requirements.
The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required
A formal qualification or significant experience in a construction/maintenance related area
Computer literate and competent in the use of Microsoft office applications
Knowledge and experience of Health & Safety regulations and its practical implementation
Knowledge of general construction techniques
Experience of diagnosing building defects
Excellent Customer Service skills and the ability to resolve issues and complaints for our tenants.
Excellent communication skills
Good problem-solving skills
Previous experience of working to timescales.
Working as part of a team, as well as on an individual basis
Ability to work flexibly, including evening/weekend working
Full driving licence.
Closing date for applications is Monday 2 February
Interviews to be held week commencing Monday 9 February
For more about Ongo, visit
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist