HM Land Registry (HMLR) safeguards land and property ownership worth over £8 trillion across England and Wales, underpinning the UK's property market and lending sector. As part of their ambitious digital transformation, they are enhancing their technology estate and ensuring services remain secure, resilient and user-focused. As a Local Systems Administrator, you will play a hands-on role in ensuring the smooth running of Telford's on-site technology and assist with exciting project work. £32,119 plus 29% pension contribution and Civil Service benefits, working from HMLR's Telford branch. Role Summary HMLR are seeking a Local Systems Administrator (LSA) to join the Transformation & Technology directorate at their Telford office. This hands-on, customer-facing role is ideal for someone passionate about technology, problem-solving and delivering excellent service. The successful candidate will act as the on-site technical expert, supporting staff maintaining equipment and ensuring smooth day-to-day IT operations. The Local Systems Administrator will provide 1st and 2nd line IT support to users based in Telford, ensuring local hardware, software, and systems function effectively while contributing to wider IT initiatives such as laptop refreshes, system upgrades, and the migration to Intune. The role will involve maintaining accurate asset records, troubleshooting incidents, and working collaboratively with colleagues across 14 UK offices to deliver consistent, high-quality IT services. Key Responsibilities Provide on-site IT support for users, resolving technical issues that require physical presence. Handle incidents and service requests allocated through the central queue in line with ITIL and ISO20000 frameworks. Maintain accurate IT asset records for the Telford site, ensuring data integrity. Support deployment and maintenance of laptops, printers and other hardware using Autopilot and Intune. Assist with project work, including Windows 10 to 11 upgrades, Surface Hub rollouts and laptop refresh programmes. Liaise with vendors, engineers and internal teams to resolve hardware or software issues efficiently. Contribute to continuous improvement by identifying recurring issues and sharing insights with the wider LSA network. Participate actively in the LSA Community of Practice, sharing knowledge and best practices across sites. Essential Skills & Experience Knowledge and experience of working in an IT environment Knowledge and experience of IT incident management Knowledge and experience of dealing with windows related incidents in a business environment Knowledge of IT Infrastructure A sound knowledge of end user IT services and the technology that underpins them in a business environment. Ability to provide excellent customer support via a Service Management Framework. Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced. Willingness to work on-site and occasionally travel to other HMLR offices as required. Desirable Familiarity with Autopilot, Intune and SCCM. ITIL Service Management Foundation certification (or willingness to obtain). Experience working in government or large enterprise IT environments. Knowledge of ISO20000 frameworks and service management processes. Relevant IT qualification (e.g. CompTIA A, MCSA or equivalent). Benefits This role offers the opportunity to develop an IT career within a supportive, collaborative environment at the heart of UK critical national infrastructure. The successful candidate will gain exposure to modern workplace technologies, contribute to significant digital transformation projects, and enjoy clear progression pathways within the Transformation & Technology directorate. Salary: £32,119 | 100% office based in Telford Over 29% employer pension contribution Annual leave of 28.5 days' paid holiday during each holiday year plus 8 days public holidays A clear progression pathway inc. personalised training and development plans including expensed accreditations with training days set aside Flexi-time scheme (You decide what working hours work best for you) Opportunity to work condensed hours Social and sports club Access to our employee assistance programme for counselling and support on a wide range of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information Please apply with a CV that has evidence against the essential skills of the role HMLR does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Are you a technically minded IT support professional who enjoys solving problems, helping others and keeping systems running smoothly? If so, this Local Systems Administrator role at HM Land Registry could be the ideal next step in your career, apply now or contact Zee in complete confidence. 02078718556