Salary: £33,000 - 48,000 per year Requirements: Strong understanding of ServiceNow best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms. Excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Highly organised, meticulous, structured, and methodical in delivery. Ability to effectively communicate with all levels of the organisation. Take full ownership of technical and business issues. Responsibilities: Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation. Technologies: CSS Cisco GIS Support ITIL ITSM JSON JavaScript LESS Security ServiceNow Web XML More: We are seeking a Technical Consultant to join our ServiceNow Operations team in Hatfield, UK. This is a permanent role requiring a minimum of two days per week onsite, with a total of 37.5 hours per week. Our team is responsible for configuring and supporting critical IT Service Management systems that operate 24/7 for internal and external stakeholders across the globe. We pride ourselves on delivering high-quality, consistent services rooted in ITIL principles, and we offer an opportunity to play a key role in enhancing our IT infrastructure support. last updated 8 week of 2026