Reception and Appointment Clerk
The closing date is 30 April 2026
The Reception and Appointment Clerk works in an office‑based role, booking appointments and managing our telephone systems. The team deals with a wide range of enquiries, and the Clerk will often liaise with the Treatment Bookings team, Clinic Coordinators, Medical Secretaries, and Nurse Specialist Support Team. The role also provides a frontline welcome, support, information, and signposting to patients being treated for cancer and non‑malignant blood conditions. It works as part of a multidisciplinary team across the Bristol Haematology and Oncology Centre (BHOC) Outpatient and Day Unit, in both Haematology and Oncology. The Reception and Appointment team works across two sites: Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office.
Sponsorship is unfortunately not available for this role.
Main duties of the job
* To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, next of kin details), and that attendance is recorded in Medway/Mosaiq.
* To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
* To communicate effectively, promptly and accurately, applying discretion and tact where necessary, with written, telephone and face‑to‑face contact, with patients, visitors, other Trust staff and external agencies.
* Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff as appropriate.
* To provide appropriate and timely information to all visitors to the department or in response to telephone calls as deemed necessary and appropriate, in accordance with the Data Protection Act and any hospital/departmental guidelines.
* To be a point of contact for “Outpatient” and “Treatment Bookings” telephone calls into the department.
* To liaise with the nursing and medical staff to ensure that planned day‑unit sessions run to time, that relevant patient notes are available prior to patients attending, and that patient notes are prepped with necessary paperwork and labels.
Person Specification
Knowledge and Experience
* Previous experience in a healthcare or public setting
* Previous NHS experience
* Clerical/administration experience including filing and/or reception
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English language and maths
Skills and Abilities
* Excellent/professional telephone manner
* Flexible approach to duties
* Able to work under pressure and meet deadlines while maintaining a high level of accuracy
* Good IT skills including Microsoft packages
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to work effectively in a busy team, adjust to change and motivate each other
* Ability to work independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary to submit a Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr