Motor Claims Handler – Keoghs – Liverpool
Keoghs, Liverpool, United Kingdom
3 days ago – be among the first 25 applicants
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Description
To effectively manage a portfolio of litigated small claims track files (including those in the OIC portal) under the supervision and guidance of a lead File Handler/supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. This is a perfect opportunity for someone wanting to take their first steps in litigated file handling and develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/supervisor.
Key Accountabilities
* Management of a caseload of Small Claims Track cases, ensuring Court and OIC portal deadlines are met.
* Delivery of agreed performance targets and quality standards.
* Analysis of evidence to create an initial case strategy on liability and quantum.
* Undertake effective telephone discussions and negotiations with client, defendant, third party insurer and solicitor to pursue settlement.
* Proofing witnesses, assessing evidence and drafting statements.
* Drafting of Court documents and comply with all Court deadlines.
* Instructing, briefing and liaising with Counsel.
* Guiding the Defendant through the litigation process where required and setting expectations.
* Timely and accurate maintenance of all case management, billing and MI systems to ensure completeness of records.
* Delegation of tasks where appropriate to other members of the team.
* Dealing with correspondence and telephone calls within strict service level agreements.
* Updating reports upon receipt of evidence as required.
* Adhering to Client Guidelines and ensuring files are kept within ISO 9001 guidelines.
* Ensuring compliance with the SRA Standards & Regulations.
Working Hours
35 hours per week – Monday to Friday 9am – 5pm with 1 unpaid hour for lunch.
Experience, Skills and Qualifications
* Established experience in law through further education or experience.
* File handling experience within a law practice or insurer.
* Good understanding of the highway code and basic road traffic act principles.
* Ability to plan and prioritise workloads.
* Efficient in a process driven environment.
* Drive to take development opportunities when they arise with a positive attitude.
* Excellent listening and verbal communication skills.
* Excellent written communication skills and the ability to compose professional written communications.
* Ability to follow instruction with attention to detail.
* Ability to recognise when sensitivity and tact are required.
* Effectively work within a team.
* Basic knowledge of the Court Practice Rules.
Benefits
* Davies Incentive Plan.
* 25 days holiday per year, increasing with service level (opportunity to buy & sell 3 days).
* Simply Healthcare Cash Plan.
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a wide range of topics.
* Death in Service – after 1 year’s service.
* Pension contribution 5% Employee / 3% Employer.
* Employee Resource Groups.
* Employee Volunteering Programme.
* Cycle to Work Scheme.
* Tech Scheme.
* Season Ticket Loan.
* Gym Flex.
* Access to Online Discount Sites.
* Discounted Gourmet Society Membership.
* Discounted tickets for Merlin attractions nationwide.
* Discounts at local retail outlets.
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