You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do
* Lead IT and network change projects from planning to execution.
* Maintain and optimize trading and billing configurations and processes.
* Oversee second‑line support for customer care and billing issues.
* Deliver operational reporting and analytics to inform decision‑making.
* Drive process improvements and automation initiatives.
* Ensure compliance with operational standards and regulatory requirements.
Benefits
* Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise our benefits such as discounts, vouchers, a pension plan, learning tools and top‑notch parental leave policies.
Qualifications
* Extensive experience in telecom operations and system management.
* Proven track record in project management and IT/network change delivery.
* Advanced analytical and reporting capabilities.
* Deep understanding of billing systems and customer care processes.
* Excellent stakeholder engagement and communication skills.
* Familiarity with compliance and regulatory frameworks.
Additional Information
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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