Department: Patient Triage Location: London Bridge Compensation: £30,000 - £33,000 / year Description Are you ready to take the lead in a role that truly matters? As our Deputy Service Manager for the Patient Triage team, you’ll be the driving force behind a team that’s often the very first point of contact for patients. Every call is an opportunity to make a difference - and you’ll make sure those moments count. Your mission? To ensure patients get the right help, at the right time, with empathy and efficiency. This isn’t just another Contact Centre job. It’s a leadership role with purpose. You’ll use your experience in managing teams, coaching individuals, and improving performance to create a supportive environment where staff feel confident and patients feel cared for. From training new starters to troubleshooting complex queries, you’ll be the person who keeps everything running smoothly. You’ll be the bridge between people and care - guiding your team, collaborating with clinical staff, and making sure processes work seamlessly. If you love solving problems, supporting others, and seeing the impact of your work every single day, this is the role for you. You’ll be doing things like: Leading and supporting the contact centre team Motivating staff, fostering a positive culture, and ensuring everyone has the tools and confidence to deliver excellent patient service. Training staff and auditing performance Designing and delivering training sessions, coaching individuals, and reviewing call handling and booking workflows to maintain high standards. Resolving escalated queries and troubleshooting issues Acting as the go-to problem solver for complex patient situations, supporting staff under pressure, and liaising with clinical teams to find quick, practical solutions. Working closely with clinical staff and management Building strong relationships across departments, ensuring smooth communication between the contact centre and clinical teams, and contributing to operational improvements. You’ll thrive here if you: Have experience supporting a busy team You understand the pace, challenges, and importance of delivering consistent service in a high-volume environment. Are confident auditing and giving feedback professionally You can review work objectively, provide constructive feedback, and help colleagues improve without compromising morale. Are calm, approachable, and organised You stay composed under pressure, support your team with empathy, and manage multiple priorities effectively. Communicate well with both frontline staff and senior leaders You can adapt your style to different audiences, ensuring clarity and collaboration at all levels. More Information Check out the Job Description for this role and don't forget to have a look at our Main Site before applying. We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.