Sales Administrator – Alton (Full Time)
DUTIES AND RESPONSIBILITIES
* Provide administrative support to major accounts, including quotations within SLA, handling queries, raising and processing orders, and increasing margins month-on-month.
* Manage renewals contracts with high accuracy and fast turnaround.
* Become the go-to expert for a set of vendors, managing the quote and order process.
* Provide sales administration support to external sales team, renewing contracts and exploring upsell opportunities.
* Own and manage the renewals operational cycle, liaising with key stakeholders to ensure smooth running of the sales cycle from preparation to deal completion.
* Provide the highest level of customer service, developing and maintaining strong relationships with customers and suppliers and enhancing sales of the portfolio.
* Understand a diverse range of vendor products, ensuring up-to-date knowledge of features and pricing.
* Work toward financial targets and KPIs focused on accuracy, turnaround time, and increasing gross margin.
QUALIFICATIONS AND EXPERIENCE
* Personable with the ability to develop strong, lasting relationships internally and externally.
* Previous experience in customer service, administration, or sales administration.
* Responsive and efficient with strong communication skills and a good telephone manner.
* Strong commercial awareness, attention to detail, and administrative skills.
* Kept motivated to learn, develop, and surpass targets.
* Proficiency in Microsoft Office (Excel & Word).
* Ability to problem-solve, identify client needs and respond accordingly.
* Knowledge of the IT industry; familiarity with our vendors is advantageous.
* Experience using a CRM system.
BENEFITS
* 24 days holiday plus bank holidays, increasing with service.
* Birthday off.
* 10% company bonus scheme.
* Hybrid working.
* Free gym membership.
* Ongoing learning and development.
* Health-care scheme.
* 5% matched pension scheme.
* Beer fridge Friday and quarterly social events.
* Cycle-to-work scheme.
* Free parking.
* Enhanced maternity and paternity leave.
* More benefits as may be offered.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are based solely on qualifications, merit, and business need.
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