Job Description Long Description
Part-Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.
Why this job matters
Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.
Use your skills to make a difference by joining our Broadband Technical Team in Birchwood, near Warrington. You’ll be speaking with customers over the phone, handling various broadband tech-related queries. Whether helping with simple router questions or more complex issues requiring ownership, you'll support customers throughout their journey.
No specific experience is required to join us. As long as you’re naturally helpful, calm, and good at building relationships, we can train you on the rest.
We understand life is always changing, and like most roles within EE, this opportunity offers flexibility. We’ll support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.
What’s in it for you?
* A great starting salary of £25,087 (£12.82 per hour), increasing to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses. Pro Rata for Part-Time Hours
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends who are disabled, ill, or elderly.
* Family Leave – Equalised maternity, paternity, and adoption leave, offering 18 weeks of full pay and 8 weeks of half pay within the first year.
* Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds each year.
* Support to carve your own career path. We’re committed to developing our people and supporting your career goals.
* Season Ticket Travel Loan to help cover your commute costs upfront.
* Volunteering days to give back to your local community.
* Optional Private Healthcare and Dental cover for you and your family.
Alongside these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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