As a Claims Handler at Allianz, you’ll play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You’ll ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to collaborate effectively with colleagues and stakeholders.
This is a 12‑month fixed‑term contract. The role is based in Bournemouth and offers hybrid working, with a requirement to attend the office 2–16 days per month. Weekly working hours: 37.5. Salary: £26,227.50. Salary is only one part of our total reward package, which also includes a comprehensive range of benefits and development opportunities.
About You
* Register and validate new claims promptly, ensuring accurate application of policy terms and conditions.
* Investigate, negotiate, and settle claims within your authority level, delivering fair and timely outcomes.
* Manage a varied caseload, including potential fraudulent claims, with proactive evidence gathering and risk assessment.
* Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth resolution of claims.
* Maintain accurate reserves and process payments in line with company guidelines and regulatory requirements.
* Handle internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes.
* Ensure compliance with referral processes for claims outside authority limits.
* Contribute to team development by sharing knowledge and supporting less experienced colleagues.
* Identify opportunities to improve processes and enhance customer experience through innovation and technology.
Essential Skills
* Strong organisational and multitasking skills.
* Excellent communication and customer service abilities.
* Ability to work under pressure and meet deadlines.
* Good understanding of telephony‑based customer service environments.
Desirable Skills
* Previous insurance or claims handling experience.
* Responsible Artificial Intelligence usage.
What We Will Offer You
* Flexible buy/sell holiday options
* Hybrid working
* Annual performance‑related bonus
* Contributory pension scheme
* Development days
* A discount up to 50% on a range of insurance products including car, home and pet
* Retail discounts
* Volunteering days
Our Ways of Working
We believe in supporting hybrid work patterns that balance customer needs with personal circumstances and business requirements. Flexibility is encouraged through our participation in the ABI’s flexible working charter.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Closing date: 17th May 2026. We reserve the right to close the advert early if we reach enough applications.
Join us – Let’s Care for Tomorrow.
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