Competitive Salary (dependent on experience)
Full Time position
35 Hours per week
Permanent Contract
Location: Newtown St Boswells and Duns
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Borders Agency.
About the role:
We are recruiting for an Office Manager to join our growing and successful team. As a key member of the leadership team, you will play a pivotal role in supporting our agents and driving operational excellence. You will be responsible for leading the office team, ensuring the smooth running of day-to-day operations, and upholding our commitment to outstanding customer service and regulatory compliance.
• Oversee the daily operations of the office to ensure efficiency and effectiveness.
• Lead, motivate and support the office team to achieve performance goals.
• Provide hands-on administrative support and guidance where needed.
• Organise and facilitate office meetings and regular one-to-one staff reviews.
• Develop, implement and monitor adherence to office policies and procedures.
• Delegate tasks appropriately to ensure balanced workloads and accountability.
• Train, supervise and evaluate staff performance, facilitating professional development.
• Analyse operational data to identity trends and implement strategic improvements.
• Support sales and customer service activities as required.
• Ensure full compliance with FCA regulations and NFU Mutual standards.
About you
About you:
We’re looking for an experienced leader who is highly organised, self-motivated and enthusiastic. While previous insurance experience would be an advantage, a strong background in team leadership and operational management is essential. You’ll be someone who thrives in a fast-paced environment, brings out the best in others, and is committed to delivered exceptional service.
• Be a self-motivated with a strong sales focus and a proactive approach.
• Outstanding interpersonal and communication skills – you’re approachable, empathetic and able to build trust and rapport with both customers and colleagues.
• A natural leader who can inspire, motivate and develop a high performing team.
• Excellent time management and organisational skills.
• Eager to learn, with a positive and enthusiastic attitude.
• Strong problem-solving skills with the ability to use initiative and sound judgement.
• Able to manage and prioritise workloads effectively under pressure.
• Flexible, adaptable, and open to new ideas and ways of working.
• Demonstrates integrity and professionalism in line with FCA core values.
• Proficient in IT, with experience using Microsoft CRM systems or similar platforms.
• Proven experience in managing and developing a team is essential.
• Minimum of National 5 qualifications (or equivalent), including Maths and English.
Our commitment to you:
A comprehensive training programme will be offered to the right person with a range of development opportunities available should you wish to progress your career.
Benefits:
• Competitive salary.
• 25 days holiday per annum, plus bank holidays, along with an additional day off for your birthday.
• Additional holiday entitlement for length of service.
• Up to 5 days buy/sell holiday trading scheme.
• Pension contribution.
• Life Insurance and Health Cash Plan with Health Shield.
• A supportive and friendly working environment.
Please apply in writing with CV and covering letter to:
Leona Jackson, Agent – 01835 822274
leona_jackson@nfumutual.co.uk
Closing date for all applications:
Friday 20th June 2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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