Role Objectives
Providing administrative support and managing the day-to-day administration of Priors Hall Park Management Limited (PHPML - MANCO). This role needs to deliver exceptional customer service, dealing with customer queries as well as ensuring efficient and effective administration and data management.
Role Responsibilities
Management Company (PHPML - MANCO)
Maintaining customer accounts and payments including sales & purchase ledger.
Maintaining the database accurately.
Maintaining CRM
Customer liaison
Credit Control
Dealing with customer issues in person, telephone, email.
Liaising with Solicitors and query handling.
Producing month end management
Liaison with contractors.
Updating website
Office (U&C)
Greeting visitors.
Processing post
Maintaining and managing office supplies,
Note: there may be a requirement from time to time to undertake other duties and perform other roles
Role Requirements
Qualifications, Knowledge & Experience
Demonstrable experience in a similar capacity with proven successes.
Knowledge of customer service essential
3 years minimum general and financial administration experience.
Good working knowledge of Sage 50/CRM.
Ability to work independently and run day to day processes with guidance from the Director.
Good working knowledge of Microsoft Office with an aptitude for learning new systems.
Excellent interpersonal and communication skills to be able to assist a diverse client group across the business.
A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.
Good numerical understanding with high levels of accuracy.
A pleasant and confident telephone manner.
Ability to produce quality written work in all formats and with excellent attention to detail - letters, minutes, website posts and other internal/external communications.
Ability to work under pressure and manage multiple deliverables in line with appropriate timeframes and deadlines.