Job description
Behind every Trusted Adviser is a strong, thoughtful T&C framework - and people who genuinely care about doing the right thing.
We're looking for a Training & Competence Supervisor who believes that regulation and values aren't opposites, that good governance enables great client outcomes and that developing people is just as important as monitoring processes.
This is a central role within a growing T&C function, with real influence across the Adviser population and the chance to shape how competence, confidence and accountability show up every day.
What this role is really about
This isn't a box-ticking T&C role.
It's about protecting clients, supporting Advisers and building a culture where high standards feel natural, not imposed. You'll help ensure the firm's T&C framework is not only compliant and well-governed, but practical, consistent and aligned with the firm's values and risk appetite.
Your work will directly contribute to better advice, stronger decision-making and a safer environment for both clients and Advisers.
What you'll be doing
1. Owning and maintaining the T&C framework, ensuring policies, processes and records remain current, compliant and consistently applied
2. Monitoring Adviser competence and T&C adherence, producing clear MI, KPIs and risk indicators and escalating concerns with confidence and judgement
3. Supporting Adviser onboarding, supervision and development through structured assessments, coaching and approved tools
4. Acting as a trusted subject-matter expert, providing clear guidance on T&C standards to Advisers and Managers
5. Collaborating closely with colleagues across T&C, advice support and risk to share best practice and drive continuous improvement
6. Keeping your own knowledge sharp - staying up to date with regulatory developments and meeting the firm's T&C Supervisor requirements
7. Maintaining accurate, audit-ready records and supporting internal and external governance activity
What you'll bring
8. Solid experience in financial services, with a strong working knowledge of FCA T&C, SYSC and the Conduct Rules
9. Previous T&C experience, ideally within an IFA or wealth management environment
10. A level 4 Diploma (such as the Diploma in Regulated Financial Planning) or equivalent
11. An industry-recognised supervision qualification (e.g. J07 or AF6), or a genuine commitment to working towards one
12. Confidence communicating with individuals and groups - able to explain regulatory expectations clearly and constructively
13. Strong organisational and analytical skills, with a coaching mindset and excellent attention to detail
14. The judgement to balance regulatory rigour, commercial reality and Adviser development
Why this role matters
You'll be part of a function that exists to raise standards, not just enforce them. You'll help shape how Advisers are supported, how risks are managed and how clients are protected - all while working in an environment that values integrity, professionalism and continuous improvement.
If you care about doing things properly, enjoy working with people and want your work to have real impact, this role will give you that - every day.