Why Join Us
Are you a natural organiser with a knack for problem-solving, juggling priorities, and keeping everything running smoothly behind the scenes?
We’re on the lookout for a Workforce Scheduling Controller to join our dynamic Central Operations Planning team within our Shutter and Gates department. You’ll be the vital link between our field engineers and our customers—ensuring jobs are scheduled efficiently, service levels are met, and our clients remain satisfied.
We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch office.
What You'll Be Doing
Key Responsibilities:
1. Organise and schedule reactive and planned maintenance jobs across the UK
2. Maintain daily communication with field-based engineers
3. Ensure engineers are allocated efficiently based on skills, location, and job priority
4. Monitor and manage SLA and KPI compliance, adapting quickly to ensure performance targets are met
5. Support customer needs with a proactive, solution-focused mindset
6. Keep internal systems and client-specific portals fully updated
7. Deliver exceptional customer service through prompt communication and clear coordination
8. Continuously seek ways to streamline scheduling processes and improve operational outcomes
What We're Looking For
What We’re Looking For:
9. Previous experience as a Workforce Scheduling Controller, or in a similar service operations role
10. Background in the Industrial door industry, Automatic doors industry or similar field-based engineering services is highly desirable (but not essential)
11. Technically confident – able to communicate effectively with engineers once trained, and comfortable using scheduling systems and internal/external platforms.
12. Excellent UK geographical knowledge and route planning expertise
13. Strong experience working with SLAs and KPIs with a drive to exceed targets
14. Confident communicator – able to challenge and negotiate with professionalism
15. Persistent, determined, and stays calm under pressure
16. Self-starter with excellent time management and administrative skills
Ideal Candidate Profile:
17. Able to manage multiple priorities in a fast-paced, reactive environment
18. Passionate about customer service and operational excellence
19. Works well independently and thrives in a team setting
20. Brings positive energy and a ‘can-do’ attitude to their daily responsibilities
Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers and Operations Managers.
This is a 40-hour per week working 7am – 7pm across 7 days, as flexibility is required for this role.
For this role you could have this experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world - What is key is that you are confident, have the experience and are adaptable to all technology solutions
In return, we would offer you:
21. Salary: Up to £29,517 per annum, depending on experience
22. Up to 4% discretionary bonus scheme, subject to achievement of targets
23. 25 days annual leave + Bank Holidays
24. Generous contributory pension scheme of matched contributions between 5% and 6%
25. Life Assurance
26. Learning & Development opportunities
27. Funded Training Sponsorship Scheme
28. Cycle to Work Scheme
29. Healthshield Scheme
30. Up to 10% off B&Q/ Trade Point
31. 20% off Nuffield Fitness and Wellbeing Centres
To be considered for this position please submit your application via the 'apply' button.
Requisition ID
2025-7486
Key Responsibilities:
32. Organise and schedule reactive and planned maintenance jobs across the UK
33. Maintain daily communication with field-based engineers
34. Ensure engineers are allocated efficiently based on skills, location, and job priority
35. Monitor and manage SLA and KPI compliance, adapting quickly to ensure performance targets are met
36. Support customer needs with a proactive, solution-focused mindset
37. Keep internal systems and client-specific portals fully updated
38. Deliver exceptional customer service through prompt communication and clear coordination
39. Continuously seek ways to streamline scheduling processes and improve operational outcomes
What We’re Looking For:
40. Previous experience as a Workforce Scheduling Controller, or in a similar service operations role
41. Background in the Industrial door industry, Automatic doors industry or similar field-based engineering services is highly desirable (but not essential)
42. Technically confident – able to communicate effectively with engineers once trained, and comfortable using scheduling systems and internal/external platforms.
43. Excellent UK geographical knowledge and route planning expertise
44. Strong experience working with SLAs and KPIs with a drive to exceed targets
45. Confident communicator – able to challenge and negotiate with professionalism
46. Persistent, determined, and stays calm under pressure
47. Self-starter with excellent time management and administrative skills
Ideal Candidate Profile:
48. Able to manage multiple priorities in a fast-paced, reactive environment
49. Passionate about customer service and operational excellence
50. Works well independently and thrives in a team setting
51. Brings positive energy and a ‘can-do’ attitude to their daily responsibilities
Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers and Operations Managers.
This is a 40-hour per week working 7am – 7pm across 7 days, as flexibility is required for this role.
For this role you could have this experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world - What is key is that you are confident, have the experience and are adaptable to all technology solutions
In return, we would offer you:
52. Salary: Up to £29,517 per annum, depending on experience
53. Up to 4% discretionary bonus scheme, subject to achievement of targets
54. 25 days annual leave + Bank Holidays
55. Generous contributory pension scheme of matched contributions between 5% and 6%
56. Life Assurance
57. Learning & Development opportunities
58. Funded Training Sponsorship Scheme
59. Cycle to Work Scheme
60. Healthshield Scheme
61. Up to 10% off B&Q/ Trade Point
62. 20% off Nuffield Fitness and Wellbeing Centres
To be considered for this position please submit your application via the 'apply' button.