Salary: £12.21 - £13.69 per hour Type: Full Time Region: UK - North West Town/City: Salford, Greater Manchester Posted: 01/10/2025 Reference: JW-Heldesk-2_1759315004 Job Description Help-desk Administrator Required Job Type: Temp - Perm Start date: Immediate/Notice period Location: Salford Salary: £25,500 - £26,000 Job Description An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position. Working hours Monday to Friday 8:30am - 5pm. Daily Responsibilities Will Include Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service Requests Exhibit clear and professional behaviour when communicating via telephone or mail To achieve a high degree of customer and supplier satisfaction Requirements For The Role Customer Service/Helpdesk experience Good Communication Knowledge of computer databases and their applications Planning and Organising Analytical Thinking If you are interested in the role, please send your CV or call Jess on 01618869670 Apply for this job Discover more Construction Apps Construction industry market reports Lighthouse Charity promotions Construction themed games Construction Directory access Construction Jobs board Contract News leads Construction News subscription Construction podcast sponsorship Construction industry job board