Job Title: IT Business Analyst
Location: Hybrid working (1-2 days in the office based in Central London)
Contract: Permanent, Full Time
Hours: Full time, 5 days per week, 34.5 Hours: 9:00am - 5:00pm
Salary: 50,084 per annum
The Role of IT Business Analyst
Our client, a globally recognised charity headquartered in the UK, is seeking an experienced IT Business Analyst to join their IT team on a permanent, full-time basis starting in early February 2026. This role will play a key part in supporting the delivery of major organisational change initiatives with a technology focus.
Key Responsibilities
* Identify and analyse business and technical requirements to support change initiatives. Produce clear documentation to align key stakeholders
* Use suitable process-mapping techniques to support analysis of requirements and present current and future states
* Contribute to the design and delivery of technology-driven change by ensuring requirements are effectively reflected in technical solutions. This includes conducting market research and feasibility assessments, preparing options analysis, and liaising with external vendors and consultants to support successful implementation
* Contribute to the formulation of suitable test approaches and test techniques to assure the effective delivery of requirements
* Forecasting and tracking the benefits of technology-driven change, ensuring they are measured at the right time and communicated clearly. This includes engaging stakeholders throughout the delivery lifecycle, supporting senior leadership in post-implementation benefit reviews, and producing insightful reports on both projected and realised outcomes
* Monitor and report on progress across all pipeline initiatives
About you
This position is ideal for candidates with previous experience in an IT Business Analyst role, who can commit to attending site 1-2 days a week in Central London. Candidates should also have the following demonstrable experience:
* Conducting analysis and management of requirements for business technology change initiatives across a common range of business functions (e.g. CRM / Finance / HR / Website) using specialist techniques (e.g. user stories, use case diagrams, data flows)
* Participating in technology change initiatives for CRM systems, including CRM replacements
* Expertise in process mapping techniques, e.g. BPMN / UML / SIPOC
* Experience in management of the benefits lifecycle and accompanying techniques
* Effective communication skills, including the ability to produce reports and provide presentations
* Knowledge of testing approaches & techniques
* Effective stakeholder management skills, including the ability to explain complex matters clearly, ensuring alignment and satisfaction at all levels
* Working in accordance with waterfall and agile project management methodologies and the software development lifecycle
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