The job profile for this position is Segment Marketing Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.
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Overview:
We are seeking a highly organised and detail-oriented Marketing Operations & Communications Manager to support the execution and optimisation of marketing processes and deliverables. This role plays a key part in maintaining operational efficiency across campaigns, managing the trafficking inbox, supporting project workflows, and ensuring timely delivery of marketing collateral.
Key Responsibilities:
Marketing Operations Management:
* Reviewing existing processes, recommend improvements and deliver the development, documentation, and optimisation of marketing workflows and processes.
* Ensure timely task tracking and status updates in project management systems.
* Monitoring volumes of requests received/day versus capacity and adjusting turnaround times if needed.
Inbox & Trafficking Management:
* Monitor and manage the marketing trafficking inbox, routing incoming requests to appropriate team members.
* Triage, prioritise, and track tasks to ensure efficient response times and alignment with deadlines.
* Ensure updated content is correctly filed and stored as required.
Marketing Communications Support:
* Develop and manage communication and campaigns to support marketing initiatives and support the commercial teams.
* Coordinate the creation, approval, and distribution of marketing collateral (brochures, customer upsell comms, quote documents, event materials, etc.).
* Ensure all assets adhere to brand guidelines, compliant and version control standards.
Team Collaboration:
* Work closely with marketing colleagues, creative, business partners, and external vendors to support campaign deliverables.
* Act as a liaison to streamline communications between teams.
* Regular meetings with key business partners to ensure support still meets their requirements.
* Weekly liaison with business support teams and attendance of weekly onboarding meetings during renewals period to represent marketing and update as required.
Marketing Technology & Reporting Support:
* Maintain marketing operations tools such as project management software, asset libraries, and content calendars.
* Providing reporting to management on volume and type of requests received on a monthly basis.
* Team lead for consumer duty reporting and team training.
* Team Financial Promotions reporting and processes.
Qualifications:
* 4+ years of experience in marketing operations, project coordination, marketing communications experience or related roles.
* Strong organisational and time-management skills.
* Proficiency in marketing systems eg. Salesforce, Eloqua, Knowledge Exchange & Office 365.
* Excellent communication skills.
* Detail-oriented with a problem-solving mindset.
* Familiarity with brand, compliance and marketing collateral workflows.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
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