Job Details: Maintenance Services Planner
A fantastic opportunity has arisen for a passionate and enthusiastic Maintenance Service Planner to join our exciting and progressive Engineering team based at our modern Bournemouth base facility. With a varied and interesting workload, the Maintenance Service Planner will deliver the full life cycle planning process of base maintenance to achieve on time, high quality and within budget delivery of aircraft inputs across our sites within the UK.
In order to ensure both customer satisfaction and business needs are met, the role will require working in partnership directly with the customer and wider internal teams including customer service and engineering on a daily basis, whilst producing accurate customer service reports.
Main Responsibilities:
* Develop and full use of operational processes to ensure efficient operational performance
* Customer service and client contact – point of contact for the customer and the interface between our engineering team and the customer’s on-site representative
* Pre-input planning, work pack generation, check progression and work pack closure process
* Control of completed work order and Certification documents, ensuring that these are closed accurately, billed, and delivered to the customer to the required KPI
* Ensuring that our customers’ requirements are understood and that our engineering response is planned, co-ordinated and executed in an efficient manner
* Liaise/engage with customers daily providing daily status reports on aircraft serviceability
* Liaise/engage with local operational teams to ensure smooth running of the department
* Participate in the quality audit programme and ensuring audit closure actions are developed and implemented
* Reporting of all SMS/Quality issues
* Perform other sections duties related to their position as directed by the line manager
* Provide briefings for engineering departmental management on a regular basis
* Support the Quality & Safety team regarding their duties to ensure all processes and department tasks are fulfilled
Skills, Qualifications and Experience required:
Essential
* Experience of maintenance/production planning within an Aviation or Engineering environment
* A proven track record of flexibility, teamwork, and adaptability to changing environments
* Strong verbal and written communication skills and be competent using IT
* Experience working directly with customer representatives
Desirable
* Working knowledge of Part 145/M regulations
* Experience of MRO planning software such as Corridor, TRAX or AMOS would be a huge advantage, but not essential
* Excellent educational background with a degree within Mechanical, Engineering or Automotive
In addition to a Competitive Salary, we will offer you:
* Competitive Group Pension Scheme
* Comprehensive Life Assurance *
* Comprehensive Income Protection *
* Comprehensive Travel Insurance *
* Comprehensive Private Healthcare (after successful passing of probation) *
* Free Car Parking
* 2 Paid Volunteering Days each calendar year (subject to line manager approval)
* Investment in Training, Qualifications and Professional Development
*(Subject to insurance underwriting)
Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
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