Job Title: 2nd Line Support Engineer Location: London UK UK Salary: £28k - £32k per annum Benefits I am seeking a skilled 2nd line support Technicians to join my clients dynamic team in Birmingham! I am looking for candidates who are skilled with: Microsoft 365 & Active Directory Windows Server administration Networking fundamentals (TCP/IP, DNS, DHCP) Desktop support (Windows/macOS) PowerShell scripting Troubleshooting hardware and software issues Key Responsibilities: Provide 2nd line support across multiple locations Resolve incidents and service requests Monitor system performance and implement improvements Escalate complex technical issues to 3rd line or specialist teams Maintain accurate documentation of systems and procedures Support deployment and upgrade projects when required Do you have the required skillset? Please apply below!