## Retail Service Managers- ReadingApplylocations: Reading Train Stationtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: June 16, 2026 (13 days left to apply)job requisition id: JR032488**Retail Service Manager – Reading** *Join the Journey.*Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic **Retail Service Managers** to join our dynamic team based in **Reading**.**What you’ll be doing**As a **Retail Service Manager**, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers.From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.**What’s in it for you?*** **Starting salary**: **£26,888**, rising to **£34,061** after successful training (based on a 38-hour week)* **Permanent, full-time position** with great career prospects* **Comprehensive training** and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).* Opportunities to grow within a national transport brand.**What We are Looking For**We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:* **Excellent people skills** – confident, approachable, and great at connecting with customers.* **Customer service driven** – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.* **Strong work ethic** – reliable, consistent, and committed to high standards.* **Team player** – work seamlessly with onboard crew and local colleagues.* **Flexible** – able to work early mornings, evenings, weekends, and bank holidays.* **Well-presented** – professional appearance that reflects our brand.* **Personality** – we want authentic, energetic individuals, not robots!**Location Requirement*** You must live within **1 hour’s commute of Reading** and be able to travel at unsocial hours reliably.**Why Join CrossCountry?**At CrossCountry, we’re committed to building a **diverse and inclusive workforce** where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.In return our benefits include:* Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.* Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.* Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)* 75% off travel on other UK rail companies* Discounted European rail travel after one year.**Application Deadline: Monday 15th June 2026**Please note, successful applicants will be required to attend a medical and have a DBS check.Join us and be part of something bigger – making journeys better, one customer at a time.
#J-18808-Ljbffr