Money Expert – Dialler Analyst
Location: Chester
Job Type: Full-Time
Salary: £28,000–£30,000 DOE
Money Expert is an independent comparison business looking for a Dialler Analyst to join our team. Reporting to the Dialler Manager, you'll optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers.
Why Join Us?
Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.
The Role
You'll manage dialler configurations, analyse performance data, ensure compliance, and support outbound sales campaigns to maximise productivity, contact rates, and conversions. We're looking for someone proactive, analytical, and focused on improving processes, automation, and operational efficiency.
Key Responsibilities
1. Optimise dialler performance to maximise productivity and achieve compliance targets
2. Build and maintain dialler campaigns accurately and efficiently
3. Monitor KPIs including contact rate, conversion rate, abandon rate, and agent occupancy
4. Provide reporting, insights, a...