An exciting opportunity has arisen for a Ward Clerk within our Ambulatory Emergency Care (AEC) unit.
We are looking for a highly motivated and enthusiastic individual, who will be innovative, adaptable and a positive member of our friendly and expanding team. AEC is within the Emergency Quadrant and is an area of continuous development. We are a service that specialises in acute medicine and emergency admissions from GPs and the Emergency Department, providing same day emergency care to patients, aiming to reduce hospital admissions and waiting times. We are open weekdays (excluding bank holidays).
Main duties of the job
The position involves maintaining the high standards the role demands. The successful candidate will possess:
* Ability to communicate on all levels and work as part of a team.
* Excellent telephony skills, able to receive and respond courteously to all telephone enquiries regarding patient care.
* Good IT skills and working knowledge of Microsoft suit of programs.
* Excellent organisation and administration skills.
* Be able to work independently and prioritise work.
* Adhere to trust values and beliefs.
* Previous ward clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.
The ability to speak Welsh is desirable for these posts; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
* Maths/English GCSE or equivalent
* NVQ 2 in Administration NVQ in Customer Service ECDL
Other
* Welsh Speaker (level 3 and above)
Experience
* Sufficient previous clerical/office/reception/Ward duties
* Working with the public Working in a busy environment
* Previous experience working within the health care sector.
* General experience of administration functions.
Skills
* IT Skills
* WPAS Case note tracking WCP RADIS.
* Understanding of the importance of maintaining medical records
Knowledge
* Knowledge of data protection and patient confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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