Team: Retail Location: Manchester/the M6 Work pattern: 35 hours per week, Monday to Friday Salary: Up to £30,809.83 per annum £3,600 car allowance (mileage will also be paid) Contract: Fixed term for 12 months with possibility of extension/made permanent We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats? Responsibilities of our Regional Support Manager: Drive the efficient operation and performance of our Retail shops within the designated region, increasing income generation whilst setting the standard for Cats Protection retailing excellence. Provide inspirational leadership, tailored training, and hands-on operational support to Shop Managers and teams to achieve growth, improve standards, foster team engagement, and minimise loss. Provide shop coverage to ensure uninterrupted trading across the region, responding to challenges and maintaining business continuity at all times. Champion the Retail Performance Framework, supporting its effective implementation across the region to monitor and enhance performance. Act as a brand ambassador and role model for the charity’s values and behaviours, fostering a culture of compassion, teamwork, and innovation that aligns with our mission to help cats in need. About the Retail & Trading team: The Retail and Trading department sits within the Marketing and Income Generation Directorate and comprises a diverse shop estate of 79 shops across England, Scotland and Wales and a growing ecommerce operation. Our operation plays a key role in generating income and introducing audiences to Cats Protection. What we’re looking for in our Regional Support Manager: Demonstrable experience in multi-site management within retail Proven ability in team management, including recruitment, training, and development of team members Experience with sales targets, cash management, loss prevention, and financial processes Previous project management experience and familiarity with policy implementation Knowledge of health & safety practices in Retail A full UK driving license and access to a car, with flexibility to travel throughout the week What we can offer you: a range of health benefits 26 days’ annual leave plus bank holidays, increasing with length of service Salary Finance, which empowers you to take control of your financial wellbeing and much more, which you can learn about Interested? Here’s how to apply: Application closing date: 6th November 2025 Virtual interview date: TBC Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. If successful, your recruitment journey will include: 1. Anonymised application form 2. Virtual interview via Microsoft Teams Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.