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Role:Engineering Administrator
Location: Rotherham
Type: Contract
Pay: £12.36 per hour
Hours: Monday to Friday, 8am to 5pm
We are seeking to recruit for an experienced Engineering Administrator based in Rotherham
Job Specification:
to respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion. You will be expected to deliver excellent customer service, interpreting, and managing work orders through the Maximo system, planning, and dispatching both reactive and planned maintenance works to several engineers, sub-contractors, and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
First point of contact for incoming telephone calls and service requests received by telephone and email.
Log work order requests, inputting details in an electronic facilities management system.
Providing and tracking regular updates to the status of the request through work complete status in line with service level agreements.
Sort and dispatch calls to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.
Re-plan/assign as required to manage workload and priorities of response.
Meet SLA targets and respond to customer requests.
Plan daily workload for engineers using available systems.
Prioritise urgent jobs and plan/dispatch operatives/sub-contract support to meet urgent demands.
Organise planned maintenance for engineers, sub-contractors and site managers.
Raise purchase requisition and / or purchase orders as directed.
Ensure compliance with statutory and company procedures.
Collate accurate reports as required.
Escalate any complaints as required.
Analysis of job history/running reports to avoid duplication.
Ad hoc administration duties.
Taking and distributing of minutes.
Ad hoc site visits – familiarisation visits to sites you are responsible for / meeting the team.
Qualifications/ Required Experience:
Proficient in the use of IT, Microsoft Outlook and Office.
Experience in the CAFM system (ideally Maximo) is highly desirable.
Experience in customer service.
Excellent communication skills.
Ability to work as part of a busy team.
Tenacious approach to works management.
Experience in minute taking.
What to Do:-
If you are interested, then please submit your details now.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer
Karen Chatfield
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