Young Living is a market leader in the product and sale of Essential Oils.
As pioneers of the modern essential oils movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.
Job description
You will be working with European customers, primarily those based in the Dutch speaking markets, providing excellent customer service via phone, chat, email contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets.
Key Responsibilities:
1. Communicate with all customers (Dutch and English) by phone, e-mail and provide excellent and accurate service to their requests.
2. Make sure standards are met or exceeded for customer service levels.
3. Show a high level of professionalism with excellent verbal and written skills.
4. Identify problems with customer accounts and/or orders and solve them accordingly.
5. Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
6. Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
7. Other t...