Description Salary: £28,438, rising to £30,253, after 9-month probation Location: Onsite in Staines ( TW18 4RH) Hours: Mon-Fri 9am-5pm Change Lives Every Day with Fedcap UK Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you’ll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work. We’re looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats—supporting, encouraging, signposting, advising, coaching, and inspiring individuals—while building trust and challenging mindsets. What You’ll Do: Work towards clear targets and KPIs (including quality & compliance SLAs) – with plenty of support along the way Manage a caseload of customers, with face-to-face appointments throughout the day, creating SMART action plans and providing job-searching support Help build confidence, develop skills and change mindsets Collaborate with external services to tackle complex challenges and help overcome barriers What You’ll Bring: A background in target-driven roles and/or experience delivering services to meet contractual and quality standards Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs. Experience of working in customer-facing roles in a fast-paced environment Strong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records. Resilience and a growth mindset, and a real passion for making a difference. Here’s what makes Fedcap a rewarding career… At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance: 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days £500 annual benefits scheme to spend at over 900 retailers Cycle to Work scheme open all year round Pension scheme with up to 5% employer match Free life assurance worth 4x your salary Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family Digital gym, mindfulness resources, virtual GP and more Join us and be part of something bigger. At Fedcap, work changes lives. Additional Information Equity, Diversity & Inclusion Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed. We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.