Location: Hybrid - 1 day a week in our Basildon Office
What you can expect from Konica Minolta
* 26 days holiday, plus bank holidays, and the option to purchase more days if needed
* Access to training and development opportunities, along with license with award winning learning content provider.
* Enhanced family leave
* Life assurance options
* An extra paid day off to focus on your mental health
* A generous pension plan, invest your contributions to maximise your pension pot
* Discounts on activities, technology and restaurants
* An extra paid day off to dedicate to volunteer projects
* An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
Role overview
We are seeking an Exception Handler to join our team at Konica Minolta!
As an Exception Handler at Konica Minolta, you act as the primary scheduler for a team of London-based walking engineers, who specialise in repairing and monitor Konica Minolta Multi-Function and Production Print Devices for a variety of clients and customers. Day to day duties will include:
* Oversee the smooth deployment and scheduling of service calls within the call management system, ensuring efficient and timely resolution of customer issues.
* Act as the primary scheduler for a small team of London-based walking engineers (currently a team of 4), managing their daily activities and ensuring effective coordination of service visits.
* Monitor and plan for follow-up visits, parts availability, and any other logistical considerations to maintain high service standards and avoid delays.
* Provide first-line support for the engineer tool i-man (used for receiving and dispatching tools), acting as the go-to person for troubleshooting and guidance.
* Provide holiday and absence cover for colleagues within the scheduling team, which may involve managing schedules for up to 18 engineers during peak coverage periods.
* Collaborate closely with field engineers, managers, and the wider support team to ensure continuity of service, especially during periods of leave or absence.
Stage process
Stage 1 Screening call with a member of our Talent Acquisition team and a chance to get to know you better.
Stage 2 Teams interview with the hiring team.
Stage 3 Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.
Candidate profile
* Experience scheduling/resource planning for field based engineers
* Experience using SAP and/or ServiceNow is desirable, but not essential
* Excellent communication skills at a cross function/department level.
* Resilient with the ability to deliver negative news when necessary
If you have worked in an Exceptional Handler role before you will know that each day can look quite different, take a look at our role profile (at the bottom of the page) for a deep dive into what your "day to day" might look like in this role.
We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there's any adjustments, we can make that would be helpful for you.
Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!
Diversity & ESG
We are dedicated to building a diverse, inclusive and authentic workplace and we encourage you to apply even if your past experience doesn’t align perfectly with every qualification.
ESG Initiatives at Konica Minolta: A global company with more than 39,000 employees in 150 countries, we take our environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keeps evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.
Take a look at our sustainable development goals here: https://www.konicaminolta.co.uk/en-gb/about-konica-minolta/esg
Please note: if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity
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