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Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
OPENLANE is looking for an Arbitration Team Supervisor (Ontario, Hybrid)who will lead the team and step in on a daily basis to assist. This person must become proficient in OPENLANE’s arbitration policies. We are looking for someone who is a team player with excellent communication and customer service, industry experience, and can work in a team environment. Resolve differences between the buyer and seller. Researches all issues and recommends final decisions regarding all post-sale issues that arise.
You Are:
Detail Oriented. Ensure the quality of the arbitration process by adhering to the auction policies and regulations.
Customer-Focused. Provide prompt, courteous service and resolve customer complaints in a friendly manner.
Adaptable. Demonstrate flexibility in handling changing work environments and resolving conflicts.
Proactive. Identify and address areas of concern, involving leadership as necessary.
Collaborative.Work closely with other teams and stakeholders to identify and address concerns.
Driven. Lead and motivate team members to achieve arbitration goals.
You Will:
Conduct daily production planning with Team Lead.
Provide decision-making coaching and guidance to agents.
Host daily case meetings and lead by example.
Understand and enforce OPENLANE’s arbitration policies and procedures.
Train, develop, and supervise new hires and current staff
Monitor cycle times and address concerns as necessary
Identify production areas of concern to leadership
Perform customer arbitration transactions in a prompt and courteous manner.
Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions.
Communicates final decisions to the customer and coordinates the post-sale process.
Stay informed about breakdowns and maintenance, ensuring routine preventative maintenance.
Who You Will Work With:
Reporting to the Arbitration Manager, Claim Operations, this role will collaborate with agents, buyers, sellers, and other stakeholders regularly.
Location:
Hybrid position working out of a vehicle Logistics center closest to you.
Must Have’s:
5+ years of experience in providing superior customer service, conflict resolution, and automotive experience preferred
2+ years supervising a team in an office environment required
Experience and comfort with web and mobile technology
Excellent interpersonal, negotiation and communication skills with strong attention to detail
Ability to maintain calm and diplomatic in dispute resolution situations
Autonomous, self-driven, pro-active and a team player
Competent Google Suite apps.
Nice to Have’s:
College Degree focus on Automotive Sales an asset; Bachelor’s Degree
Background working within an automotive auction environment
Preferably 2-3 years of automotive, mechanical or body shop experience; dispute resolution and autoauction experience is an asset
Experience with automobile brands, equipment, mechanics and structure
Bilingualism in English & French would be considered an asset
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
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